1. Introduction
The Grand Plan ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you use our website thegrandplan.com.au and related services.
2. Information We Collect
Information You Provide
- Email address — when you make a purchase or subscribe to our newsletter
- Shipping address — when you order physical products (Print Book, Green Maps)
- Payment information — processed securely by Stripe (we do not store card details)
Information Collected Automatically
- Cart data — stored locally in your browser (localStorage) and not sent to our servers until checkout
- Analytics data — we use Google Analytics 4 to understand how visitors use our site, including page views, referral sources, and device information
- Technical data — IP address, browser type, and operating system, collected automatically by our web server
3. How We Use Your Information
- To process and deliver your orders
- To provide trial activation codes for the Golf Stats app
- To send order confirmations and delivery updates
- To send marketing emails if you have subscribed to our newsletter (you can unsubscribe at any time)
- To improve our website and products based on usage patterns
- To prevent fraud and ensure secure transactions
4. Third-Party Services
We use the following third-party services to operate our business:
- Stripe — payment processing. Stripe's privacy policy applies to payment data. stripe.com/privacy
- Mailgun — transactional and marketing email delivery
- Google Analytics 4 — website analytics and usage tracking. Google Privacy Policy
We do not sell, trade, or rent your personal information to third parties.
5. Cookies & Local Storage
Our website uses:
- localStorage — to store your shopping cart contents and promo codes. This data stays in your browser and is not sent to our servers until you proceed to checkout.
- Google Analytics cookies — to track anonymous usage data. You can opt out using the Google Analytics Opt-out Browser Add-on.
We do not use tracking cookies for advertising purposes.
6. Data Retention
- Order records are retained for accounting and legal purposes
- Newsletter subscriptions are retained until you unsubscribe
- Analytics data is retained per Google Analytics default retention settings (14 months)
7. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Unsubscribe from marketing communications at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
To exercise any of these rights, contact us at info@thegrandplan.com.au.
8. Data Security
We take reasonable measures to protect your personal information, including:
- HTTPS encryption on all pages
- Stripe PCI-compliant payment processing (no card data stored on our servers)
- Restricted access to personal data on a need-to-know basis
No method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
9. Australian Privacy Principles
We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). If you believe we have breached an APP, you may lodge a complaint with us or with the OAIC at oaic.gov.au.
10. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated "last updated" date. We encourage you to review this policy periodically.
11. Contact
For questions about this privacy policy or your personal data, contact us at info@thegrandplan.com.au.